Outreach Sequence Escalation
Outreach Sequence Escalation Setup
Sequence Escalation enables the automatic transition of leads whose Outreach sequence has concluded without a reply into designated escalation sequences within Yess. This documentation provides step-by-step guidance for configuring the integration.
Step 1: Authentication
- Go to Integrations in the Yess sidebar.
- Select Outreach.
- Authenticate your Outreach account to connect it with Yess.
Step 2: Set Up Sequence Escalation
- In the Data Pull Criteria tab, select Sequence Escalations.
- Click + Sequence Sync to create a new escalation mapping.
- For each mapping, select the Outreach sequence you want to monitor and the Yess sequence for escalation.
- You can create multiple mappings as needed (supports many-to-one escalation).
- Set your sync cadence (hourly, daily, etc.) and optional filters for prospects/accounts.
The section above covers configuration criteria unique to sequence escalations. The following sections on field mapping and additional settings are applicable to both LinkedIn automation and sequence escalation integrations.
Step 3: Field Mapping
Once you’ve defined your data sync, move to the Field Mapping tab.
- Map Outreach accounts and prospects to the corresponding Yess objects.
- Ensure that all data points are correctly aligned for seamless integration and escalation flow.
Step 4: Additional Settings
Fine-tune your integration for your needs:
- API Limit Settings:
- Set the maximum number of API calls per day, with adjustable intervals (daily, monthly, yearly).
- Default is 1,000 calls per day, but you can adjust or disable this as needed.